Challenge
To find a solution to control multiple set-top boxes from a single device in a short period of time. This will be helpful in a commercial environment such as a bar where customers have multiple receivers that they need to control, both individually and simultaneously, from a central location or on the move.
Approach
We interviewed stakeholders and prospective users to gather insights about their goals and needs along with researching any competitors products. We brainstorm use cases and scenarios to help us understand all possible actions and behavior. We consulted software team to understand any limitations upfront. Based on our findings and features request from client, we organized content and structure. This helped me with the wireframes as I layed out various options. Given the urgency, high fidelity mockups and prototypes were created followed by heuristic evaluations and iterative changes.
